At its very essence, the art of hospitality is about making people feel like they belong and are warmly welcomed wherever they may be. Hospitality, almost always, is associated with a place. We practice hospitality when welcoming people into our home, our organization, or our business. It’s about communicating openness, appreciation and goodwill towards others, making them feel special, appreciated and respected.
You don’t have to be in the business of hospitality to practice the art of hospitality. Here are a few ways we can weave more philosophies in hospitality to enrich our daily lives and relationship with the world around us.
Check out 5 things you should learn for a great career in Hospitality:
1. Work on your communication
Communication, as a whole, is one of the most invaluable skill sets we can have in both our daily and professional lives. Communication is more than just knowing how to put across your thoughts well it’s a holistic approach to the way you conduct yourself to other people.
Make a conscious effort to be the version of yourself you’d like to interact with. Be polite and courteous. Push yourself out of your comfort zone when it comes to meeting and interacting with new people don’t wait to say hello say it first.
As with professionals working in the hospitality industry who are constantly taking the first step to meet and interact with new people, you’ll be amazed by the positive experiences and interactions you’ll have when you open yourself up to the world more.
2. Learn to be a better listener and remember what people tell you
Being a good listener is not just about letting the other person talk. It’s about listening and taking the chance to retain the information the other party is sharing with you.
Become an active listener and pay attention to key highlights from conversations. This is a trait often used in hospitality to give the guest an extra special, personalised experience.
By remembering important facts and traits shared with us and repeating this our friend or acquaintance or even surprising them with it shows that we take extra care and appreciation similarly to a hotel that sets up a room just how the guest expressed preference for during their last visit.
3. Go the extra mile
When in doubt, be extra nice and make someone’s day. Going to a dinner party? Don’t go empty-handed. A little baked treat or bottle of wine makes a host’s evening and leaves a lasting good impression.
Someone walking behind you? Take a few extra seconds to hold the door open for them with a smile.
Hospitality brands pay immaculate attention to even the smallest of details towards their guests as even a minuscule gesture has the power to leave a powerful, positive impression.
4. Take pride in your appearance
Impeccable grooming, immaculate dressing and an air of savoir faire roughly translated as a polished sureness in social behavior’ are all characteristics of a hospitality professional.
Hospitality is more than just playing the part it’s about looking the part, too. And the truth is that when we look good, we feel good. Try taking more time at the start of your day to focus on your outfit and grooming.
‘Shop’ your wardrobe and see what old pieces you’ve forgotten about can become the stars of your collection again.
Browse online moodboards for inspiration most of the time, by revamping our look we can give a new boost to our personality and feel that little bit extra special every day.
In addition, carry this attention to our appearance into the way you carry yourself. Studies show that standing straighter, having a more confident stance and a confident walk all contribute to positive assertiveness and confidence in social situations.
5. Make acquaintances and cherish friendships
One of the most important aspects of hospitality is fostering a professional network. Hospitality professionals meet people from all walks of life and professions and we never know how this will enrich our lives in the long run.
Take a page out of the hospitality book and do the same in your personal life. Take the extra mile and get to know more people at a dinner party. Extend a helping hand to the new recruit at your company.
Take a few more business cards at your company retreat. A simple heartfelt thank you email or note following this can help establish a relationship and an invite to a function or check-up now and again can keep it going.
As they say in an old Russian proverb it’s better to have one hundred friends than one hundred rubles.